Tuesday, April 13, 2010

Promoted Tweets

Everyone's talking about Twitter's new revenue model called Promoted Tweets. What is it? In plain english, Promoted Tweets are just paid search. A brand buys some keywords from twitter, when the user searches for said keyword in twitter's search function, the paid search Brand tweets will rise to the top of the search queue and populate first, over the community's conversation that may incorporate the same keywords.

Someone like Justin Bieber probably won't need Promoted Tweets. However, this could have been very handy for Motrin, back in the day when the Motrin Moms debacle erupted. Or for Southwest Air when Kevin Smith shook up the tweetstream with his outrage. In instances like that, when thousands of people are chiming in and creating a tweetstorm, Promoted Tweets would help a Brand elevate their POV to high ground rather than drown in the tweet tsunami.

Am I wowed by Promoted Tweets? Not so much. Not yet, anyway. I've got my eye on the next gen of Promoted Tweets, that's gonna be the game changer.

The next gen of this model will change how tweets appear in your personal tweet stream. I have a feeling that's going to rock a lot of boats, which is why that's the next gen feature. Twitter is going to have to do a lot of testing before they roll that out. It sounds pretty invasive and in fact, may be outright disruptive.

According to the NY Times, "In the next phase of Twitter’s revenue plan, it will show promoted posts in a user’s Twitter stream, even if a user did not perform a search and does not follow the advertiser...For example, if someone has been following people who write about travel, they could see a promoted post from Virgin America on holiday fare discounts."

That's going to be tricky for Twitter to implement. Twitter users tend to be finicky curators of their "streams." A lot of people I know approach their tweet stream like a Bonsai project, ever so carefully pruning and cultivating to ensure they don't have spammers in there or people who are "too noisy" or too focused on a specific topic they aren't interested in or if they're like me, cultivating a stream that is the almost-perfect balance of lifestreamers who happen to work in fields related to mine or live in the Philly-area. Tweet streams are serious business for much of this dedicated community, so effecting the individual's curation of it may be a landmine for twitter.

That said, as an advertiser, if I could join a conversation about a topic related to my field or product and share information related to it, that does sound mighty appealing. For me, it's really going to boil down to the integration of the second generation of this product. Am I butting into someone's stream, or am I a blade of grass gently shooting up alongside the stream? Can't wait for the little blue bird to let us know.

17 comments:

Yum Yucky said...

I think it will depend on how the promoted tweet in a Twitter stream is crafted.

All I have to go on now is the reckless spammers' method of intruding on my stream to tell me about a 50% off sale on some rogue website I have no interest in.

Lets see how this goes.

Levinson Axelrod said...

Definitely an interesting new feature to Twitter. Thanks for the heads up.

Gaurav Jha said...

Well, grand time for Twitter to monetize it's services. How long could it survive on funding. They had to pay it back sometime.

I heard some rumors about some Hollywood and Bollywood (Indian Cinema) celebrities investing in twitter.

Anyway, that said, I think twitter has completely changed the way people hear about their business prospects,and customers. It's actually nice in a way. It's helping companies like mine show value in Social Media to our customers.

Similar to the adoption pattern for our Facebook mash-up and LinkedIn integration before, customers and prospects started to identify and leverage actionable sales intelligence from the social media stream. One of my favorite anecdotes comes from a meeting with the VP of Sales at a key customer account a few months after we launched the Buzz tab. As part of our regular quarterly account review we walk customers through recent features & enhancements. This included the Buzz tab at the time so we had him bring up the SalesView Buzz tab (i.e. Twitter & Google blog search) for his own company.

As it turned out, one of the most recent Tweets mentioning his company was a person looking for competitive product recommendations:

* “We’re evaluating marketing automation solutions – (our customer) vs. (competitor #1) vs. (competitor #2). Thoughts?”

TA-WEET! Yes, that was a hot lead and yes he was impressed. The icing on the cake was that within a few minutes the VP of Sales had logged in to see the Buzz tab for himself and by that time someone had already responded as follows:

* “Definitely (competitor #1)… we went through the selection process over 1 year ago and have been happy since.”

TWUH-OH! He interrupted our meeting to make sure the right sales rep followed up on this lead immediately, before his competitor (or their fans) could further slant the conversation to their favor.

Check out my related post: http://blog.insideview.com/2010/04/27/connecting-the-dots-how-sales-2-0-can-help-you-connect-with-prospects/

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James said...

A lot of our clients have been asking about getting onto the promoted tweets section to push their latest release (we are a social media marketing agency @ www.cygnismedia.com), but I would rather wait for some numbers to come out to see how effective it actually is.

Web Site Prototyping said...

I can say that using paid search like Promoted Tweets for your website could be an additional exposure for your link. Other than that, I think that SEO techniques are powerful tools in promoting your business services. For this reason, Google is still the number 1 search engine.

Unknown said...

Social media sites like Twitter is very helpful for networking, selling products, and business services. Some of us use SEO techniques to sell products like houses. If you want to sell a home (Houston-based house for example) quickly, there are some companies who can help you to sell it quickly.

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Sharon Will said...

Twitter is doing quite well with the Promoted tweets. And any social networking site has done the same. Once established, they will monetize in one way or other.

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